Privacy policy

At Anavya Naturals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Payment and transaction-related information
  • Order details and purchase history
  • Information you provide when contacting our customer support team

We may also automatically collect certain information about your device and interaction with our website, such as IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use the information collected to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments and transactions
  • Provide order confirmations and updates
  • Respond to your questions and customer support requests
  • Process returns, refunds, cancellations, and exchanges
  • Improve our website, products, and services
  • Prevent fraudulent or unauthorized transactions
  • Comply with applicable legal and regulatory requirements

Where permitted by applicable law, we may also use your contact information to send you information about our products, offers, or services. You may opt out of promotional communications at any time.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

We do not intend to store your complete debit card, credit card, banking, or other sensitive payment credentials on our own servers. Such information is handled by the applicable payment service provider in accordance with its privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third-party service providers when required to operate our business, including:

  • Payment gateway and payment service providers
  • Courier and delivery partners
  • Website hosting and technology service providers
  • Customer support and service providers
  • Government authorities or law-enforcement agencies where required by law

These parties may receive only the information reasonably necessary to perform their respective services.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and provide relevant functionality.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, and comply with applicable legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of such websites before providing them with your personal information.

9. Children's Privacy

Our website is not intended for children who are unable to enter into legally binding agreements under applicable law.

We do not knowingly collect personal information from children for the purpose of independently conducting transactions on our website.

10. Your Rights

Subject to applicable laws, you may have the right to request access to, correction of, or deletion of certain personal information held by us.

You may also withdraw consent for certain uses of your information where consent is the legal basis for processing.

To exercise any applicable privacy rights, please contact us using the contact details provided on our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable laws.

Any changes will be posted on this page, and the updated policy will become effective from the date it is published.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the contact details provided on our website.