Refund policy
At Anavya Naturals, we strive to provide high-quality products and ensure that every order reaches you in perfect condition. Please read the following policy carefully before placing your order.
1. Returns
We accept returns only in cases where the product received is damaged, defective, incorrect, or different from the product ordered.
To request a return, you must contact us within 48 hours of receiving the order and provide your order details along with clear photographs and/or an unboxing video showing the condition of the package and product.
Products must be unused, unworn, and returned in their original packaging with all original tags and accessories intact.
Returns may not be accepted if the product has been used, damaged after delivery, altered, washed, or is returned without its original packaging.
2. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery.
We may request photographs or a complete unboxing video to verify the issue. Once the issue is reviewed and approved, we may provide a replacement or refund, as applicable.
Please do not use or alter the product before contacting us regarding the issue.
3. Wrong Product Received
If you receive a product that is different from the product mentioned in your order, please contact us within 48 hours of delivery.
After verification, we will arrange the appropriate resolution, which may include a replacement or refund.
4. Exchanges
Exchange requests are accepted only for eligible products and approved cases.
The product must be unused, unworn, and in its original condition and packaging.
Exchange requests must be raised within 48 hours of receiving the order. The availability of the requested replacement product will be subject to stock availability.
5. Refunds
Once a return or refund request has been approved, the refund will be processed through the applicable payment method.
The time taken for the refund to reflect in your account may vary depending on your bank, payment gateway, or financial institution.
Shipping charges, if applicable, may not be refundable unless the return is due to an error on our part or the product was received damaged or defective.
6. Order Cancellation
Cancellation requests can be made only before the order has been shipped.
Once an order has been dispatched, it cannot be cancelled through the normal cancellation process.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
7. Non-Returnable Products
Products that have been used, worn, altered, damaged due to customer handling, or returned without their original packaging may not be eligible for return, refund, or exchange.
Any product specifically marked as non-returnable on the website will also not be eligible for return or exchange except where the product is received damaged, defective, or incorrect.
8. Return Shipping
Where the return is approved due to a damaged, defective, or incorrect product, Anavya Naturals may arrange or bear the applicable return shipping cost.
For other approved return or exchange requests, shipping charges may be applicable depending on the circumstances.
9. Return Verification
All returned products are subject to inspection and verification upon receipt.
A return, refund, or exchange will be processed only after the product and the reported issue have been verified by our team.
10. How to Request a Return, Refund or Exchange
To raise a request, please contact us with:
- Order number
- Registered name and contact details
- Reason for the return/exchange
- Clear photographs of the product
- Unboxing video, where applicable
Our team will review your request and provide the next steps.
11. Important Note
Anavya Naturals reserves the right to reject a return, refund, or exchange request if the product does not meet the conditions mentioned in this policy or if the issue is determined to have occurred due to improper use or handling after delivery.