Shipping policy

At Anavya Naturals, we are committed to ensuring that your orders are processed and delivered safely and efficiently. Please read our shipping policy below for complete information regarding order processing, shipping, and delivery.

1. Order Processing & Dispatch

Orders are processed after successful confirmation of payment. We aim to process and dispatch orders within 1–3 working days.

Once your order has been dispatched, you will receive the shipping and tracking details on the contact information provided while placing your order.

2. Shipping & Delivery

We deliver orders across India through trusted and reliable courier partners. The courier partner may vary depending on the delivery location and service availability.

Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, and other unforeseen circumstances.

Generally, orders are delivered within 3–7 working days after dispatch.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout before you complete your purchase.

Any applicable shipping charges will be communicated clearly before the order is placed.

4. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders, subject to courier serviceability and applicable conditions.

The availability of COD will be displayed at checkout, where applicable.

5. Delivery Address

Orders will be delivered to the address provided by the customer at the time of placing the order.

Customers are requested to carefully verify their name, complete delivery address, PIN code, and contact number before confirming the order.

Once an order has been dispatched, changes to the delivery address may not be possible.

6. Damaged or Tampered Packages

If the package appears to be damaged, opened, or tampered with at the time of delivery, we recommend refusing the delivery and contacting us immediately.

For any product-related issue after delivery, please contact us with your order details and supporting photographs or videos, as required.

7. Failed Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order. Please ensure that the contact number provided with your order is active and that someone is available to receive the package.

If the order cannot be delivered after the applicable delivery attempts, the package may be returned to our warehouse.

Any additional shipping or re-delivery charges, where applicable, may be borne by the customer.

8. Multiple Products in One Order

We generally aim to ship all products from an order together. However, depending on product availability, order processing, or logistical circumstances, products from the same order may be shipped separately.

9. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including adverse weather conditions, public holidays, transportation issues, courier delays, natural events, or other unforeseen circumstances.

In case of a significant delay, we will make reasonable efforts to keep you informed.

10. International Shipping

Currently, Anavya Naturals ships orders within India only. We do not offer international shipping at this time.

11. Contact Us

For any queries regarding your order, shipping, or delivery, please contact our customer support team using the contact details provided on our website.